FAQs

Get all the important answers from here
HOW SAFE ARE WE, YOU ASK?

Well, we are the first legal on demand fuel delivery company in India. We follow stringent safety standards, and have all necessary government approvals.

Frequently Asked Questions

FuelBuddy is a supply chain solutions company using technology and IOT over cloud, enabling our customers to use advance analytics. Fuelbuddy is India’s first legal on demand fuel delivery company currently delivering Diesel. We follow stringent safety standards, and have all necessary government approvals.

The FuelBuddy app is available on both Android and IOS. You can download the app from the Google Play Store and Apple App Store. You may also call us or whatsapp your order on +91 93540 21411.

FuelBuddy provides the fuel at the same price as petrol pump. We charge a small convenience fee for our service.

Currently we service from 7 am- 9 pm. We are extending our deliveries to 24 hour a day soon.

We Purchase fuel directly from the Oil Marketing Companies.

Fuel is delivered through customized Mobile Refueling vehicles. We use IOT amongst other measures to ensure the quality of the fuel. Our refuelers are E locked automatically post filling. In addition, the customer may ask for a density test on site before taking delivery. All our refuellers are equipped with a Density kit in them.

FuelBuddy doesn’t only make it convenient for you to order and receive fuel, but also to pay for it. You can use the following options to make payment for your fuel:

  • Credit/Debit Cards online via app and website
  • RTGS/NEFT
  • POS machine at time delivery
  • COD
  • PayTM & GPay

Once the delivery is completed you will receive an automated email containing the receipt with all the details of the order delivered to you. You may obtain a receipt at time of delivery onsite as well.

FuelBuddy’s dispensing units on its refuellers are Weights and Measure Approved and certified.

Our technology features enable us to auto shut the nozzle when your requested fuel is filled or your tank has reached full capacity, also our app-based receipt system shows proof of delivery without human interaction. You may also request for a 5 LTR test using a 5 LTR Weights and Measure approved and stamped Jar. All our refuellers are equipped with the 5 LTR jar for your convivence.

In addition, if you like you may contact us anytime at info@fuelbuddy.in and request additional information regarding your specific delivery.

Absolutely, safety is our top most priority and we make sure to communicate that to everyone here at FuelBuddy. FuelBuddy’s drivers are commercially licensed and hazmat-trained. Even the people at our office have undergone dangerous goods awareness training and fire safety training. Our certified trucks are equipped with fire extinguishers, spill containment kits and other features to ensure your safety.

We only charge you what we dispense-nothing more. Thanks to our dispensing and metering unit, we cannot over charge you or over-fill your asset. Our dispensing unit acts the same way as a fuel station pump and has an automatic shut off valve which cannot dispense more than what you ordered or more than your assets capacity.

No, there is no cancellation charge on your FuelBuddy order as long as our refueller has not been dispatched for your order.

For every delivery we complete, we offset carbon emissions. How? When our customers choose to skip a round trip to the petrol pump to purchase fuel for their assets, they reduce the number of KMs they are on the road. When we choose to purchase our fuel directly from the Oil Marketing Companies and forgo storage in dirty underground tanks, we keep fuel out of the ground and water table.

FuelBuddy services the following areas:
Gurgaon, Delhi, Manesar, Noida, Goa, Bangalore, Chennai, Hyderabad, Haridwar, Karnal, Panipat, Sonipat, Lucknow, Kanpur, Faridabad, Ghaziabad, Rewari, Bawal, Dharuherra, Kolkata.

Don’t see your location above? Suggest where we should start delivering next? Click Here

Virtually impossible! Diesel does not burn even in an open fire at the standard temperature & pressure conditions. For diesel to catch fire, it requires temperature in excess of 52 degrees Celsius AND compressed air AND accumulated vapor in certain quantity AND 90/10 mixing ratio of air with vapor AND a source of ignition. The probability of all these conditions to occur at the same time and to create fire during the delivery of diesel fuel is virtually zero. In addition, if you like you may contact us anytime at info@fuelbuddy.in and request additional information regarding the safety aspects of our business.

Our trucks are made by the same manufacturers who make jet fuel trucks. They’re equipped with features built for the runway, yet perfect for maneuvering around a parking lot.