Doorstep delivery of fuel like diesel/ petrol is safe. When you go to a petrol pump for filling your car, you expose yourself to a place where tens of thousands of liters of Petrol and Diesel are stored in decades-old underground tanks. You see tens of vehicles getting filled simultaneously causing the constant presence of inflammable vapor in large quantities. You may also notice several vehicles keeping their engines running while waiting to fill fuel, creating a potential hazard of fire. Now imagine a vehicle carrying a few hundreds of liters of fuels in airtight containers coming to deliver at your doorsteps. First, such a small amount of fuel dispensed to your equipment reduces the vapor generation or accumulation to nil. Second, there are no potential fire sources to cause ignition. These factors together nullify the possibility of any fire during doorstep delivery.

Virtually impossible! Diesel does not burn even in an open fire at the standard temperature & pressure conditions. For diesel to catch fire, it requires temperature in excess of 52 degrees Celsius AND compressed air AND accumulated vapor in certain quantity AND 90/10 mixing ratio of air with vapor AND a source of ignition. The probability of all these conditions to occur at the same time and to create fire during the delivery of diesel fuel is virtually zero. Please contact us if you need additional information on the safety aspects of our business. We will be happy to share factual details.

No. More than 5,00,000 accidents happen in India every year caused by more than 200 million vehicles on the road. Fire accidents or vehicle explosions during transportation of fuel is so low that there are no statistics available. Liquid fuel vehicles do not explode like they do in the movies! In the case of Diesel, which not only requires mixture with air but also compression to over 250 degrees Celsius to achieve autoignition temperature, the possibility of fire or explosion is almost nil.

We accept payment by NEFT, Online - Net Banking Payment, Online - Card/UPI Payment, and Cheque at the time of delivery. If you prefer paying Online using Cards, we recommend you to check with your bank if they levy surcharges on your card. If there is any surcharge by the bank/intermediary, it will be borne by you (customer).
For our suggested Payment Gateway partners in the app/website (option called Pay Online Now)- any excess charge incurred by the payment mechanism is displayed as "convenience fee" at the time of choosing the payment method. The same is payable by you (customer) over and above our charges and is collected by the Payment Gateway provider, and not by FuelBuddy as a service charge.
Wallet Specific: You can use the Bank Transfer option to recharge FuelBuddy Wallet without any additional payment gateway charges.

No- as long as the delivery Refueller has not been dispatched with your order. If you need to cancel an order, we recommend doing so before the start of your delivery.

You can use the Bank Account associated with your wallet if you can only pay through cheque as well

1. Please write the to SELF- NEFT payment with the account details of Treis Solutions LLP on the back (the account details are available in the My Wallet section of the app/website)
2. This need to be taken by the bank by self/security and request a NEFT transfer.
3. On successful completion of the transaction, you will see the the balance reflected in your wallet, which you can use for completing the transaction.
4. If the provided cheque is not honoured or bounces, an additional fee will be charged based on Bank Charges and Courier Charges - if the cheque needs to resubmitted.

My Wallet is a closed Wallet offered by FuelBuddy.
It serves as a prepaid instrument that can be recharged - and redeemed by placing orders on FuelBuddy for delivery.
Wallets can be recharged either via Online Payments or via NEFT/RTGS/IMPS/UPI payments to Customer Specific Virtual Accounts that identify the Wallet.
There is no Convenience Fee charged by Payment Gateways when the NEFT/RTGS/IMPS option is chosen to Recharge Wallets. It is an Account to Account Bank Transfer

• Any adjustments with your Order Amount due to changes in Quantity delivered, or on Cancellation are adjusted with your Wallet.
• Any excess procurement at the time of delivery can also be adjusted with your available Wallet Balance.
• Past Pending Payments can also be settled with your Wallet Balance using the "Pay Now" option in the "My Orders" tab.
• If you wish to withdraw the wallet balance, please send an email to accounts@fuelbuddy.in along with your registered Email ID / registered Phone Number and the details of the beneficiary bank account/UPI handle.
  On verification, the amount will be refunded to the beneficiary account in 3-4 working days.